Legal & Privacy
Terms of Service
Who we are. SeatAlerts provides tools to monitor ticket availability and send alerts when sections change.
Use at your own risk. We do our best to keep the service stable, but SeatAlerts is provided on an "as is" and "as available" basis, without guarantees of uptime, accuracy, or delivery of every alert.
Fair use. You agree not to abuse the service (e.g. no scraping other users, no attempts to bypass rate limits, no illegal activity). We may suspend accounts that harm stability or violate these terms.
Subscriptions & billing. Paid plans are billed via Stripe. You can cancel anytime from the billing page; when you cancel, your plan remains active until the end of the current billing period and then renewals stop. Unless required by law, we don't offer partial refunds for the current billing period.
No financial advice. SeatAlerts does not provide investment or financial advice. You are responsible for your own purchasing decisions and any losses incurred.
Changes to the service. We may change or discontinue features over time, and we may update these Terms periodically. If we make a material change, we'll notify you via the app or email.
Contact. For any questions about these Terms, email us at support@seatalerts.io.
Privacy Policy
What we collect. When you use SeatAlerts, we may store:
- Your email address and basic account details.
- Your alert configuration (events, sections, filters, channels).
- Operational data such as logs and metrics (for debugging and monitoring).
Payments. Payments are processed by Stripe. We do not store your full credit card number; Stripe handles card data on our behalf.
How we use your data. We use your data to:
- Run the alerting service you requested.
- Send you alerts, account emails, and billing-related messages.
- Monitor and improve reliability and performance.
Sharing. We do not sell your personal data. We may share limited data with infrastructure and analytics providers (for example: AWS, Stripe) strictly to operate the service.
Security. All access to the app is over HTTPS. Data is stored in AWS with encryption at rest where supported by the underlying service. We apply least-privilege access to our infrastructure as much as practical.
Data retention & deletion. You can contact us at support@seatalerts.io to request account deletion. We may keep minimal logs and backups for a limited time for security, abuse prevention, and auditing.
Updates. We may update this Privacy Policy from time to time. The latest version will always be available on this page.
Contact
Email: support@seatalerts.io